Ordering
Orders placed online are normally processed and shipped within 1-3 business days. Please allow 3-6 business days on peak sale events and holidays. We accept most major credit cards and PayPal. Please checkout with PayPal if you are shipping to an address different from your billing. All orders that have shipping addresses that do not match will be subject to a hold for verification. To assure prompt and on time delivery, please ship to your Billing Address. Tracking numbers are sent to the email on file. Before contacting and asking about tracking, please look through your emails. Regular shipped orders usually take about 4-7 business days for arrival.
Exchange Policy
If for any reason you are not happy with your purchase it can be exchanged or you may receive store credit. Please allow 2 weeks from the time you mail your order for your exchange to be processed. We will notify you via email once your exchange or store credit has been processed.
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Merchandise must be returned within 14 calendar days of the delivery date to receive store credit.
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Merchandise cannot be returned after 14 days of received date.
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Merchandise must be Unworn, Unused, Unwashed in Original Garment Bag with tags attached
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Sale / Discounted orders are final sale. No exchanges.
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Shipping fees, duties, taxes, customs fees are non-refundable on refused/return packages.
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If the order being returned took advantage of a promotion, i.e. free shipping, the value of the promotion will be deducted.
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Orders that used promotional codes given out by our newsletter emailing services are considered to be sale items since it is using a code for a discounted price. These orders and items purchased in these orders are non-returnable.
International & Duty Import Fees
Our company has no control over these charges and we are unable to tell you what the cost would be, as custom policies and import duties vary widely from country to country. Customers are responsible for the charges.
If you have any questions regarding Custom fees, please contact your local customs office for more information on the current charges.
US Orders
Orders may be returned using any shipping method of your choice at your expense; we suggest using a traceable and insured service to prevent packages from being lost as we are not responsible for any lost packages. Please include your invoice or returns form when mailing your return to the address below:
Club Paradise Returns
1901 E 1st St. Unit 558
Santa Ana, CA 92705
International Orders
Orders must be returned within 30 days of receiving your package. Orders may be returned using any shipping method of your choice at your expense; we suggest using a traceable and insured service to prevent packages from being lost as we are not responsible for any lost packages. Please include your invoice or returns form and your RMA number. Shipping and duties, taxes, customs fees are non-refundable. Items can be returned to the address below:
Club Paradise Returns
1901 E 1st St. Unit 558
Santa Ana, CA 92705
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